ORDERS

All of our pieces are hand drawn, designed and hand-carved and hand-finished at our Los Angeles studio. These are not machine made pieces. Because of the artisanal nature of our product,  there is usually a lead time of 2-3 weeks per order to be fulfilled. If we have a surplus of an item, the order will be fulfilled sooner. 

If you are in need of your piece having a faster turn around, please email inquiries@seatelier.com and we can see if you can be accommodated (for an additional fee) for a rush order.

SALES TAX

U.S. sales tax is automatically calculated based upon your shipping address. All orders within California are subject to a 7.25% state sales tax. Within Los Angeles County, the sales tax is 9%. Orders shipping outside California pay no sales tax.

SHIPPING

All orders over $250 (excluding tax) ship for free.

For any shipping questions, please email inquiries@seatelier.com.

S•E•A ships from Los Angeles using UPS. We ship to the contiguous United States with additional costs to Hawaii, Alaska and Puerto Rico. For these locations, please email inquiries@seatelier.com to inquire about price quotes.

Please note: We cannot ship to P.O. Boxes.  Also – a phone number is required to ship.
If there are any errors in the information that you provide, there may be shipping delays.
S•E•A processes and ships orders Monday through Friday, 10 am – 4 pm. Orders made outside of this time will process the following business day. All of our shipping options are insured, and shipping rates vary according to the weight and insured value of items purchased.

Our shipping costs for the contiguous United States are listed below. For shipping to Hawaii, Alaska and Puerto Rico, please email inquiries@seatelier.com (and tick the box "shipping" for subject) for quotes. Pricing may vary based on the weight of the package and the shipping address. Pricing is subject to change.

Estimated shipping costs of our pieces, including insurance,  is as follows for the US (excluding HI, AK, PR):

UPS Ground

$14.00

2 days within CA, 5-7 business days elsewhere

UPS 3-day

$18.00

3 business days

UPS 2nd Day Air

$24.00

2 business days

UPS Next Day Air

$35.00

Next business day by 4PM (Mon-Fri)


INTERNATIONAL ORDERS

Prices do not include international taxes and tariffs. The customer is responsible for paying taxes and all customs duties on the declared value of international orders. If the customer declines required duty payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US. 

If you are requiring international shipping, please contact us inquiries@seatelier.comPlease provide your postal and country code in your email so we can calculate shipping costs. We will take it from there and be in touch!